Question 1

What forms of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express. There are no additional credit card processing fees.

Question 2

What are the additional costs, if any?

Accepted Answer

There are no hidden fees. The price shown at booking is the final amount unless you opt for extras such as pet fees, grill rentals, or pool heating.

Question 3

Will my balance be automatically charged?

Accepted Answer

Balances are automatically charged on the due date. If the payment method fails, a team member will contact you directly to resolve the issue.

Question 4

What is your deposit and cancellation policy?

Accepted Answer

Deposit and balance payment schedules vary by property. While a 25% deposit is common, some properties require full payment two weeks before arrival. Cancellation policies also vary by listing.

Question 5

Do you offer travel insurance?

Accepted Answer

We do not offer CSA travel insurance. However, upon booking, guests receive an automated email from Rental Guardian offering them an insurance quote.

Question 6

Do you offer monthly rates?

Accepted Answer

Extended stays may be available depending on the property. Interested guests should contact us to discuss long-term rental options.

Question 7

When are my check-in documents sent?

Accepted Answer

Check-in details are emailed to guests 3 days before arrival.

Question 8

How do I obtain the keys?

Accepted Answer

Most properties feature keyless entry or a lockbox system. Guests will receive access details via email 3 days before arrival.

Question 9

Can we check in early or check out late?

Accepted Answer

Early check-ins and late check-outs may be accommodated based on availability. Please contact us the day before your arrival or departure to request this.

Question 10

What is the check-out process?

Accepted Answer

Before check-out, please wash any used dishes, take out garbage, and return keys to the lockbox (if applicable). Additional instructions may vary by property.

Question 11

What cleaning is expected upon check-out?

Accepted Answer

Guests are expected to leave the rental in good condition, including washing dishes, disposing of garbage, and following any additional check-out instructions provided by the property manager.

Question 12

If I have a problem during my stay, who do I call?

Accepted Answer

Your check-in instructions will include contact details for the onsite property manager, who should be your first point of contact for any issues.

Question 13

Are linens and towels provided?

Accepted Answer

Yes, all properties provide linens and towels. Guests should bring their own beach towels, as standard bath towels should not be taken outside the rental.

Question 14

Is there internet access and cable TV?

Accepted Answer

Most properties offer high-speed WiFi and either cable or streaming services.

Question 15

Are cleaning services included during my stay?

Accepted Answer

Daily cleaning is not included. Guests may request additional cleaning services if available — please check with the property manager for details.

Question 16

What is your lost and found policy?

Accepted Answer

Lost items are the responsibility of the guest. Any requests regarding lost and found should be directed to the property manager.

Question 17

Can I bring my service animal?

Accepted Answer

Service animals and emotional support animals (ESAs) are different. By law, we must accept registered ADA service animals and are not permitted to ask for documentation. Acceptance of ESAs is at the discretion of the property manager.

Question 18

Can I bring my pet with me?

Accepted Answer

Pet policies vary by property. Please contact us at +1 (407) 414-2693 or email info@orlandovillas.com to confirm if your pet is allowed and if any fees apply.

Question 19

Can I have visitors during my stay?

Accepted Answer

Guests may have visitors, but they must leave at a reasonable hour and are not allowed to stay overnight. Occupancy limits must be respected.

Question 20

Do infants count towards the maximum occupancy?

Accepted Answer

Infants do not count toward the maximum occupancy limit.

Question 21

Can I host a special event or wedding at the property?

Accepted Answer

Some properties permit events for an additional fee, but most do not allow special events or weddings. Guests should check with the property manager for specific guidelines.

Question 22

Can I add pool heat?

Accepted Answer

Yes, pool heating is available for an additional fee. To request, call us at +1 (407) 414-2693. Pools heat approximately 10–15 degrees above ambient temperatures.

Question 23

Are cribs, highchairs, or toys available?

Accepted Answer

Select properties provide cribs and highchairs. Guests should check the listing's amenities to confirm availability. Toys may be provided in some homes but are not guaranteed.

Question 24

Are beach towels or other beach gear provided?

Accepted Answer

Beach towels are not typically provided in our properties. Guests should bring their own or check the property's amenities before arrival.

Question 25

What are the standard home amenities?

Accepted Answer

Amenities vary by property. Some homes offer gas grills, while others do not or have them available as rentals. Guests should review the listing for specific details.

Frequently Asked Questions

Booking & Payment

Check-in & Check-out

During Your Stay

Pets & Guests

Amenities & Extras